From the Book - First edition.
Introduction: the (not so) hidden cost of saying the wrong thing
Taking the "hell" out of hello: how to introduce yourself
Conversation magic: how to improve your conversation skills
Cat got your tongue? what to say when
Giddyup your follow-up: how to effectively follow-up on your conversations
From Archie Bunker to Mary Poppins: how to speak with tact and grace
Fearless feedback: how to deliver restorative feedback
Ouch, that hurts! how to accept criticism
We have to talk: how to have a difficult conversation
Tongue Fu: how to deal with difficult people
Say no more: how to say "no"
The art (and science) of persuasion: how to influence others
The art of the deal: how to negotiate
Say yes to impress: how to use positive language
Magically delicious: how to unleash your inner charisma