Teen Volunteer Program

Introduction

Volunteers are essential to Uintah County Library. Part of your responsibility as a volunteer is to comply with Library volunteer expectations and rules. The Library’s Teen Volunteer Program is founded on the ideals of generating positive and productive experiences for Teen Volunteers, to help teens to become familiar with the expectations of a work environment, to prepare participants to join the workforce and to have some fun planning and implementing new services at the Library!

Attendance

Volunteers are depended upon to work the hours they are scheduled. Be sure you know when you are scheduled to work and keep the schedule you agreed to. Promptness in coming to work is expected. Three missed shifts will result in dismissal.

Contact a staff member as far in advance as possible if you are unable to work your shift. Know the phone # and extension to call in the event of sickness or expected tardiness: Library Supervisor as assigned.

Volunteer Coordinator:

Recording Hours

Every shift:

  • Check in with your volunteer supervisor/staff member;
  • Check out with volunteer supervisor/staff member;

MonthlyL

  • Update your one (1) time sheet EVERY time you volunteer.
  • Do not fill in a new time sheet every time you volunteer.

Dress

Your volunteer name tag must be worn at all times.

Provide Excellent Customer Service!

It is the mission of the Library to provide excellent customer service. As a representative of the Library, you are expected to adhere to the Library’s policies and treat all patrons, staff and other volunteers with respect and courtesy.

Cooperation

Please share volunteer responsibilities and cooperate with other volunteers and library staff.

  • Leave your work area tidy; return supplies to their proper place.
  • Take initiative to help staff with project preparation or library upkeep.

Attention to Duty

Visits from friends, cell phone use, and other forms of personal communication should be conducted while on break or after a shift. Once you have been trained, you will be expected to remain on task during your shift and complete your work in a timely and thorough manner with minimal supervision. Friends and/or family members should not be at your work area.

Language

There will be no swearing or disrespectful language.

Harassment

The Library prohibits harassment of any type in the workplace: no bullying, ganging up on another teen, nor disrespectful or mean remarks or conduct.

Breaks

If you have more than a three-hour shift, we encourage you to take a fifteen-minute break. Take breaks one volunteer at a time, unless arranged with staff in advance.

Personal Possessions

Please use a safe place to store your clothing and other personal possessions while you are volunteering. Your supervisor will point out the best location.

Telephone Calls

Telephone lines are intended for library business. Personal calls should be kept to a minimum and be short. Please discourage your friends or relatives from calling during work hours, except in an emergency.

Security

Security is everyone’s business. If you have any reason to believe that there is a threat to the safety or security of library staff, patrons or property, then you should alert a member of the Library’s staff or the “staff person in charge” immediately. For emergencies call 911 (9-911 if using a Library phone).

Confidentiality

Never give out the home address or telephone number of a staff member or another volunteer. If you are approached by the media, police or others, please refer them to your supervisor or the staff member in charge.

Transportation

Make sure rides are there to pick you up 30 minutes before closing.

Drug and Alcohol Policy

As per library policy, there will be ABSOLUTELY NO alcohol or drugs (including tobacco) consumed in the library.

Dismissal of Teen Volunteers

Volunteers may be dismissed at any time for any reason or for no reason at all.

Generally, the Library will give you an opportunity to improve by identifying the troublesome behavior(s) and working with you to create a plan to correct the situation.